Refund and Returns Policy

Return & Refund Policy

Effective Date: 1 January 2022

This Return & Refund Policy applies to the use of Our-Catalog.com (“Platform”), owned and operated by Catalog345 Ltd (“Catalog345 Ltd”, “we”, “our”, or “us”).

By using Our-Catalog.com, you acknowledge and agree to the terms outlined below.

1. Platform Purpose

Our-Catalog.com is an online catalog and directory platform designed to allow vendors, businesses, and service providers to display products, services, and business information to users.

Our-Catalog.com does not process payments, facilitate transactions, or complete purchases between users and vendors through the website.

Any transaction, agreement, purchase, booking, or arrangement made between a user and a vendor occurs entirely outside of the Platform and solely at the discretion and responsibility of those parties.

2. No Direct Sales Through the Platform

Catalog345 Ltd is not a retailer, reseller, broker, payment processor, or party to any transaction between vendors and users.

The Platform:

  • Does not collect or process customer payments;

  • Does not manage shipping or delivery;

  • Does not issue invoices or receipts for vendor sales;

  • Does not guarantee product availability, pricing, or vendor performance.

All communication, negotiations, purchases, and payment arrangements occur independently between the vendor and the user outside of Our-Catalog.com.

3. Returns & Refunds

Because no transactions occur through Our-Catalog.com:

  • Catalog345 Ltd does not provide refunds, returns, exchanges, or reimbursements;

  • Catalog345 Ltd is not responsible for disputes regarding products or services displayed on the Platform;

  • Any return, refund, cancellation, or replacement request must be handled directly between the vendor and the user.

Users should confirm all terms, pricing, return conditions, and warranties directly with the vendor before entering into any agreement.

4. Vendor Responsibility

Vendors are solely responsible for:

  • The accuracy of their listings and information;

  • Product quality and service delivery;

  • Customer support;

  • Any warranties, returns, refunds, or after-sales service;

  • Compliance with all applicable laws and regulations.

Catalog345 Ltd does not verify or guarantee vendor claims, credentials, inventory, or business practices.

5. User Responsibility

Users acknowledge and agree that:

  • They interact with vendors at their own risk;

  • They are responsible for conducting appropriate due diligence before engaging with any vendor;

  • Any agreement entered into with a vendor is solely between the user and the vendor.

Users should independently verify vendor legitimacy, pricing, product specifications, and business practices before making purchases or payments.

6. Limitation of Liability

To the fullest extent permitted by law, Catalog345 Ltd shall not be liable for:

  • Product defects or service failures;

  • Vendor misconduct or fraud;

  • Losses resulting from transactions between users and vendors;

  • Delayed deliveries or non-delivery;

  • Refund disputes or warranty claims;

  • Financial losses or damages arising from third-party interactions.

Catalog345 Ltd provides the Platform solely as an informational and advertising service.

7. Disputes Between Users and Vendors

Catalog345 Ltd is not obligated to mediate disputes between users and vendors.

However, we reserve the right, at our sole discretion, to:

  • Remove vendor listings;

  • Suspend or terminate vendor accounts;

  • Cooperate with law enforcement or regulatory authorities where unlawful conduct is suspected.

8. Changes to This Policy

Catalog345 Ltd reserves the right to amend or update this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on Our-Catalog.com.

9. Contact Information

For questions regarding this Policy, please contact:

Catalog345 Ltd
Owner and operator of Our-Catalog.com
Email: support@our-catalog.com
Website: Our-Catalog.com

Only subscription payments to used on the platform

eturn & Refund Policy

Effective Date: 1 January 2022

This Return & Refund Policy applies to the use of Our-Catalog.com (“Platform”), owned and operated by Catalog345 Ltd (“Catalog345 Ltd”, “we”, “our”, or “us”).

By using Our-Catalog.com, you acknowledge and agree to the terms outlined below.

1. Platform Purpose

Our-Catalog.com is an online catalog and directory platform that allows vendors, businesses, and service providers to display products, services, and business information to users.

No purchases, sales transactions, or payment processing between vendors and users take place through the Platform.

The only payments processed through Our-Catalog.com are subscription fees or advertising-related payments made by vendors or businesses to Catalog345 Ltd for access to platform features and services.

Any transactions, agreements, purchases, bookings, or arrangements between users and vendors occur entirely outside of the Platform and solely between those parties.

2. Subscription Payments

Catalog345 Ltd may offer paid subscription plans, promotional services, advertising packages, featured listings, or other platform-related services to vendors and businesses.

By purchasing a subscription or platform service, you agree that:

  • Subscription fees are billed as described at the time of purchase;

  • You are responsible for maintaining accurate billing information;

  • Failure to pay subscription fees may result in suspension or removal of listings or account access.

3. Subscription Refunds

Unless otherwise required by applicable law, subscription payments made to Catalog345 Ltd are:

  • Non-refundable;

  • Non-transferable;

  • Not exchangeable.

No refunds or credits will be provided for:

  • Partial subscription periods;

  • Unused time;

  • Downgrades;

  • Failure to use the Platform;

  • Suspension or termination resulting from violations of our Terms & Conditions.

Refund requests may be considered only at the sole discretion of Catalog345 Ltd in exceptional circumstances.

4. Automatic Renewals

Where applicable, subscriptions may automatically renew at the end of each billing cycle unless canceled before the renewal date.

By subscribing, you authorize Catalog345 Ltd to charge the applicable recurring subscription fees using your selected payment method.

You may cancel renewal at any time through your account settings or by contacting support before the next billing cycle begins.

5. No Refunds for Vendor Transactions

Because Our-Catalog.com does not process or facilitate transactions between vendors and users:

  • Catalog345 Ltd does not provide refunds, returns, exchanges, reimbursements, or buyer protection for products or services advertised on the Platform;

  • Any disputes relating to products, services, payments, warranties, or deliveries must be resolved directly between the vendor and the user outside the Platform.

6. Vendor Responsibility

Vendors are solely responsible for:

  • Their business operations;

  • Product and service quality;

  • Customer interactions;

  • Any agreements entered into with users outside the Platform;

  • Compliance with applicable laws and regulations.

Catalog345 Ltd does not guarantee vendor performance, legitimacy, inventory, or representations.

7. User Responsibility

Users acknowledge and agree that:

  • They interact with vendors at their own risk;

  • They are responsible for independently verifying vendor information before engaging in transactions outside the Platform;

  • Any agreements entered into are solely between the user and the vendor.

8. Limitation of Liability

To the fullest extent permitted by law, Catalog345 Ltd shall not be liable for:

  • Losses arising from interactions between vendors and users;

  • Product defects or service failures;

  • Vendor misconduct or fraud;

  • Payment disputes occurring outside the Platform;

  • Business interruption or data loss;

  • Any indirect, incidental, or consequential damages.

9. Account Suspension & Termination

Catalog345 Ltd reserves the right to suspend or terminate subscriptions, listings, or accounts at its sole discretion where users or vendors:

  • Violate platform policies;

  • Engage in fraudulent or unlawful conduct;

  • Abuse the Platform or its services.

Termination for policy violations does not entitle the subscriber to a refund.

10. Changes to This Policy

Catalog345 Ltd reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Updated versions become effective immediately upon publication on Our-Catalog.com.

11. Contact Information

For questions regarding subscriptions, billing, or this Policy, please contact:

Catalog345 Ltd
Owner and operator of Our-Catalog.com
Email: support@our-catalog.com
Website: Our-Catalog.com

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